Please be aware that this recruitment process is exclusively internal, and the application deadline is August 29th, 2025.
We are GovAssist
We are looking for a Virtual Assistant to support our operations team with critical administrative and data-related tasks. This role requires strong attention to detail, organizational skills, and the ability to work efficiently across multiple platforms. You will be responsible for validating data, managing reports, and ensuring smooth day-to-day processes that directly support our service delivery.
Check the description and expectations for this role:
Responsibilities
- Match TP reviews with source data to ensure accuracy.
- Validate bonus tickets according to eligibility criteria.
- Create shipping labels for rushed or urgent passports.
- Review and filter 30-day US visa applicant data.
- Match CB and RDR alerts with relevant case records.
- Compile and maintain daily/weekly operational reports.
- Maintain organized digital filing systems for documents, reports, and alerts.
- Perform basic data entry and database updates to keep records current.
- Monitor shared inboxes or ticket queues for relevant operational updates.
- Assist in preparing performance, KPIs, or audit reports for management.
- Cross-check data across multiple platforms to ensure consistency.
Requirements
- Strong attention to detail with excellent accuracy in matching and validating data.
- Proficiency with spreadsheets (Google Sheets/Excel) and data management tools.
- Comfortable working with ticketing or CRM platforms (e.g., Zendesk, Freshdesk).
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Strong written communication skills in English (for reports and record updates).
Desired knowledge
- Proven experience in administrative, operations, or data-processing roles.
- Experience handling reports and operational alerts.
- Familiarity with shipping label platforms (e.g., FedEx, DHL, USPS systems).
Role incentive
- A 30-day probationary period, followed by a $0.50 hourly increase.