Executive Assistant for a HVAC Services in the US (Home Based Part Time)

• Respond to inbound phone calls and provide professional customer service support (minimal volume, as most communication is managed through email)

• Utilize HouseCall Pro to schedule technicians efficiently and in a timely manner

• Confirm and communicate schedule adjustments with both clients and technicians to ensure clarity and accuracy

• Manage collections by following up on outstanding payments and overdue invoices in a courteous and consistent manner

• Record and maintain accurate documentation of all collections within the system for proper tracking

• Enter new and open jobs into HouseCall Pro with precision to ensure up-to-date and reliable information