Administrative Secretary

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career. Danbury Hospital, a 456-bed acute care hospital, has been providing award-winning, personalized patient care to the people of Western Connecticut for 140 years. Our specialty areas of excellence include a Level III NICU, a certified Thrombectomy-Capable Stroke Center, and compassionate psychiatric care, including a partial-hospitalization program. Our accolades include the following: 

• The Leapfrog Group - Grade A for quality and patient safety
• U.S. News & World Report - High performance in heart failure treatment
• Healthgrades - One of America’s 50 Best Hospitals
• Surgical Review Corporation (SRC) - Robotic Center of Excellence
• Joint Commission - Gold seal of approval in spine surgery

 At Danbury Hospital, we take great pride in our team members and their passion for providing the best care possible—always with heart. For many of our team members, that care extends beyond the walls of our hospital. We volunteer at local non-profits and participate in community initiatives and events. Our dedication to the health and well-being of our entire community makes this a truly special place to work.

Summary:

Supports the Director and Business Manager for Administrative and patient scheduling needs. Maintain all clinical data bases according to accreditation and regulatory guidelines. Strive to exceed the service expectations of our patients, physicians and all other customers. Partner with other departments/service lines across Nuvance to achieve organizational objectives. Contribute ideas and suggestions to improve patient/customer satisfaction and productivity. Develop ideas to eliminate unnecessary work and waste. Provide education and training to new employees on responsibilities contained within services departments. The Admin assistant provides administrative support to the department, including managing patient scheduling needs. As the first line of contact for our patients.

Responsibilities:

• Manages outpatient scheduling including history and physical queue, blocking and opening patient schedules, directs patient contact for test scheduling and confirmation calls, checks insurance coverage, partners with financial clearance department, obtains insurance pre-authorizations for needed services when applicable, ICD10 diagnosis coding knowledge and assess workflow.
• Manages patient appointments including activating patient orders, arriving patient, registers patient, coding and charging for completed procedures where applicable.
• Actively communicates with Director, Business Manager, Physicians, Practice Offices, and professional partners to assure appropriate workflow, verifies accurate submission of required patient information.
• Monitors and manages/evaluates staff coverage, patient versus tech ratio to optimize productivity and right sizing of staffing where applicable.
• Assists Manager in accreditation and regulatory requirements as identified by Manager.
• Manages Outpatient exception reports and submit corrections to optimize reimbursement in collaboration with the Manager.
• Completes Quality Assurance Audits as directed by Manager and reports information as needed.
• Provides administrative support to assure smooth daily department operations.
• Manages ordering of office supplies.
• Fulfills all compliance responsibilities related to the position.
• Performs other duties as assigned.
• Maintains and Models Nuvance Health Values.
• Demonstrates regular, reliable and predictable attendance

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Danbury Hospital

Org Unit: 142

Department: Sleep Lab

Exempt: No

Salary Range: $19.54 - $37.94 Hourly