Virtual Assistant – Auto Adjuster

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

As a Virtual Assist Auto Adjuster, you will have the flexibility to work from home daily. You will be an integral part of our team, leveraging advanced technology conducting inspections remotely by analyzing photos and live videos to provide exceptional service to customers whose vehicles require repair. You will play a key role in reviewing, writing estimates, creating supplements, and handling total losses for a wide variety of vehicles.

In this role, you’ll be expected to communicate clearly and efficiently with all parties involved, ensuring that the customers’ needs are met with the highest level of professionalism and care. Your attention to detail and problem-solving skills will be key to your success, making this a perfect opportunity for someone passionate about delivering outstanding customer service and working with cutting-edge technology.

If you're a self-motivated, detail-oriented individual who thrives in a flexible work environment, this is the perfect opportunity for you!

Preferred Qualifications:

• 18 months+ previous experience in auto Collision estimating using CCC or Mitchell
• Demonstrated expertise in crafting comprehensive cost estimates for paintwork, body, frame restoration and mechanical
• Proficiency in using virtual inspection tools and computer applications
• Strong analytical skills to assess damages and write accurate estimates
• Excellent communication skills to interact with customers and stakeholders effectively
• Ability to work independently and manage time efficiently in a virtual work environment
• Familiarity with insurance policies and industry regulations related to auto claims

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:

• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate auto claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Work Location:

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States.  This Position is not available for Washington, California, Alaska, and Hawaii residents.

When you work from home full time, you’ll need:

• A dedicated workspace in your residence that is private and free from distractions as this position requires on-camera presence when assisting customers, participating in team meetings, or as otherwise directed
• A minimum internet bandwidth of 50 MB download speed and 5 MB upload speed
• Appropriate work surface and seating

Training

The first approximately eight weeks of employment are dedicated to onboarding, licensing (if applicable), and role-specific training designed to prepare you for success in the role. Successful candidates must be able to attend required virtual and in-person training sessions, actively participate in virtual learning activities, and successfully complete the training program.

• Part of this curriculum will consist of 2-weeks at our Dallas, TX office

Notice of Licensing Requirement

• As a condition of employment, you may be expected to obtain an adjusters' and/or appraisers' license in multiple markets
• All required licenses will need to be obtained within 60 days of hire
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
• This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)

Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings: 

• Competitive salary based on experience and qualifications
• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching 
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement 
• Paid time off
• Tuition reimbursement 
• Wellness incentives

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Skills

Auto Body Repair, Auto Body Repair, Auto Body Shop Management, Auto Body Work, Auto Estimating, Automotive Body Repair, Automotive Body Structure, Automotive Parts, Automotive Repair, Body Mechanics, Bodywork, CCC ONE, Estimating Management, Estimation Techniques, Insurance Compliance, Mechanical Parts, Mitchell Estimating, OEM Agreements, Parts Inventory, Parts Sourcing, Repair Estimating, Repair Management, Repair Services, Service Parts, Service Parts Pricing {+ 5 more}

Compensation

Compensation offered for this role is 53,500.00 - 117,700.00 annually and is based on experience and qualifications.