Senior Writer, Borrowing

You’ll be covering our Borrowing Writer while they’re on caregiver leave

This is a 12-month fixed term contract covering for our Writer who’s based in the Borrowing collective. That means you’ll be focused on supporting teams working on things like loans, credit cards, overdrafts and other borrowing and credit related projects.

You’ll work closely with cross-functional squads of engineers, designers, marketers, researchers and so on to make it an amazing experience for existing customers, and bring new people on board.

A typical day could see you

• collaborating with a Product Designer on some in-app screens 
• collaborating with a Product Marketer on positioning and building messaging toolkits for use across web, growth marketing or CRM
• sitting in on user research sessions led by the Research team
• writing error messages with input from engineers
• editing legal wording alongside our in-house lawyers 

Your home will be in Writing

Alongside the work you do in Borrowing, you’ll contribute to the Writing discipline. We’re always working on new resources, training and processes to make writing easier for everyone at Monzo.

Writing is part of the wider Marketing team but this role isn’t only about marketing. In fact, that’s a small part of the job. Your remit will be to improve the quality of the writing that touches your part of the business, inside Monzo and out.

This is for you if

• you understand borrowing and credit products well
• you’re a dab hand at ‘content design’, ‘UX writing’, ‘product writing’
• you’re allergic to useless jargon and over-complicated language 
• you know how to use data and research to guide your approach 
• you’re okay bouncing between tasks on a daily basis 
• you’re comfortable questioning a brief and helping people understand why your approach is the right one 
• you’ve done some training or coaching to help other people improve their writing, but this one’s not essential.

This isn’t for you if

• it’s your first writing job – sorry, but we need someone to hit the ground running 
• you’re a journalist or ad writer
• you’re only really excited by brand and marketing stuff – that isn’t the focus of this role
• you prefer to spend most of your time working solo – writing here is a team sport and you’ll need to collaborate with everyone across the company 
• you like lots of top-down direction – you’ll be expected to decide which challenges you tackle with your team, and how to tackle them.