Live Chat Support Specialist

About Norluxe Realty

At Norluxe Realty, we’re not just participating in the real estate market — we’re reshaping how real estate services are delivered. Specializing in residential, commercial, and corporate relocation, we are committed to creating a groundbreaking client-agent experience. Our agents serve as trusted advisors who guide clients through every life stage and career milestone.

About the Role

Norluxe Realty is hiring a Remote Live Chat Support Specialist to serve as the real-time digital voice of our brand. In this fully remote position, you will manage multiple live chat conversations simultaneously, delivering fast, accurate, and genuinely helpful support that turns every interaction into an exceptional client experience.

What You’ll Do

Manage 3–4 simultaneous live chat sessions, responding in real time with clear, grammatically precise, and empathetic communication
Investigate and resolve client inquiries related to services, billing, accounts, and transactions directly within the chat
Guide prospective and existing clients through our services, processes, and next steps with clarity and confidence
Accurately document every interaction — including transcripts, tags, and notes — in our helpdesk/CRM system
Consistently meet or exceed performance targets for Average Handle Time (AHT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT)
Identify recurring client friction points and technical issues, then escalate them promptly to the appropriate internal teams

What We’re Looking For

1–2+ years of experience in live chat, digital customer support, or high-volume service environments
Proven typing speed of 55+ WPM with excellent spelling, grammar, and written communication skills
Hands-on experience with live chat platforms and CRM/helpdesk systems (Zendesk, Intercom, Salesforce, Freshdesk, or similar)
Strong emotional intelligence, patience, and the ability to de-escalate frustrated clients through text
A quiet, private, and ergonomic home workspace free from distractions
Reliable high-speed internet (minimum 50 Mbps download / 10 Mbps upload)
Modern computer or laptop with an updated operating system and a backup headset

What We Offer

100% remote flexibility with zero commute
Competitive hourly pay based on experience, plus performance incentives
Full medical, dental, and vision insurance for full-time team members
Generous PTO, paid sick leave, and company holidays
Paid onboarding and structured digital training to set you up for success from day one
Clear performance metrics and a supportive team environment focused on quality and growth