Junior Writer

Job Description

Major duties and responsibilities include:

• Process and submit customs entries accurately and in a timely manner.
• Review documentation for completeness and compliance with US Customs regulations.
• Communicate with clients, carriers, and brokers to resolve issues and facilitate timely shipment clearance.
• Maintain up-to-date records in internal systems and client databases.
• Help identify process improvements to manage volume efficiently.
• Provide administrative support and assist with additional operational tasks as needed.
• Coordinate and file required documentation for Partner Government Agencies (PGAs), including the FDA, to ensure regulatory compliance and timely clearance.

Qualifications

Qualifications:

• 2+ years of experience in customs brokerage, logistics, or ecommerce operations (preferred).
• Familiarity with US Customs procedures and entry types (e.g., Section 321, informal, formal entries).
• Strong attention to detail and high data accuracy.
• Excellent written and verbal communication skills.
• Proven ability to prioritize and manage competing deadlines in a remote setting.
• Tech-savvy, comfortable using brokerage or logistics platforms and Excel/Google Sheets.

Skills:

• Strong verbal and written communication skills; ability to communicate effectively with clients, customs authorities, and other stakeholders.
• Proficiency in English is required; knowledge of Spanish is considered an asset.
• Exceptional problem-solving skills and ability to work well under pressure.
• Excellent interpersonal and customer service skills.
• Strong organizational skills, flexibility, and reliability.
• Proficiency with computers and software; detail-oriented, resourceful, and eager to learn.
• Must be a team player - like seriously, prove it.