Brand Copywriter

Retail Bank Keep Me Informed (KMI) is seeking a talented Brand Copywriter to join our team. The Copywriter performs a key process role of composing and editing communications while capturing the intent and any mandatory requirements deemed necessary by Legal and Compliance. Responsibilities include creating content for digital and direct mail communications, proofreading other team members' work, documenting audit requirements and obtaining approvals from various key partners. The Copywriter is also responsible for performing annual reviews of automated communications and carrying out other projects throughout the year, while monitoring and tracking campaigns as scheduled. This individual also closely partners with our process managers, Brand and Digital partners and leadership to execute work in a timely manner. Other responsibilities include capturing stakeholder and accountable executive reviews and facilitating compiling meetings to define intent and language. The right candidate will create a positive internal and external customer experience with their creative writing, attention to detail and problem-solving abilities.

Key Responsibilities:

• Create and update digital and direct mail servicing communications
• Monitor and track campaigns throughout the creative process while providing guidance and influence as needed
• Maintain and update templates and tools in accordance with Brand guidelines
• Proofread peer content and provide editorial and design feedback
• Help support and implement process improvement recommendations that focus on increased efficiency and reducing cost
• Ensure communications remain in compliance with company policies and procedures and maintain internal audit document files
• Communicate the creative details and timelines with all key stakeholders
• Deliver quality work, on time, with exceptional attention to detail
• Ad-hoc projects as assigned

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
  • A private network that is password protected where you have ownership or line of site sight to every device on the network
  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
  • Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page 
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. 

Basic Qualifications:

• At least 2 years of experience in Technical or Professional writing
• At least 2 years of experience working with Microsoft Office, Adobe and Google Suite products

Preferred Qualifications:

• Bachelor's degree in Communications, English, Marketing, or Journalism
• At least 3 years of experience working in the financial industry
• At least 3 years of Adobe Workfront experience
• At least 3 years of Brand experience in multi-channel communications
• At least 1 year of experience with Jira

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $74,200 - $84,700 for Associate, Brand Copy Writer - WFH