Senior UX Writer

About Us:

We are on a mission to make user research accessible to anyone, anywhere. Working with businesses around the world, we help teams experience their own services through the eyes of their customers. Our platform gives them the human insight they need to make design decisions that solve real problems, account for diverse needs, and work as intended on any device.

If you want to join us on this mission, let’s talk.

About the team: 

We are a cross-disciplinary group made up of writers, designers, and researchers. Our team works closely with engineers, data scientists, product managers, and other specialties to design and build the platform our 3,400 customers rely on for human insight in their design process.

We are a globally distributed team, although many of us live near company offices and choose to work in person if we want to. Our office spaces are designed to support collaboration, workshops, and design critiques and are connected seamlessly to our colleagues around the world via Zoom rooms.

We’re collaborative by nature, user-centered (obviously), and passionate about delivering a product that meets the needs of our customers and contributors. Our culture is one of kindness and inclusivity, and we encourage each other to be our true selves at work—believing we produce our best work that way.

The Opportunity:

We’re looking for a Senior UX Writer to help our customers manage their research at scale and turn insights into action. You’ll work closely with Design, Product, Engineering, and AI teams to bring clarity to complexity and ensure our language is as seamless and intelligent as the experiences we create.

As part of the UX Writing team, you'll design with systems, empathy, and clarity. You'll shape product narratives, simplify complex concepts, and drive alignment between content, design, and business strategy.

This role can be based in Barcelona, or remote from anywhere in Spain.

Responsibilities

• Craft clear, consistent, and human-centered UI content that helps users complete complex tasks with confidence 

• Define and maintain content standards, naming conventions, and governance models that ensure consistency across the end-to-end experience 

• Collaborate with Design, Product, and Engineering to ensure clarity and cohesion across an evolving, complex platform 

• Contribute to strategic discussions with Design, Product Management, and Marketing to align content with the product vision and roadmap 

• Conduct UX research to test designs and terminology, analyzing user feedback and activity and articulating the results back to product leadership to drive action 

• Design clear, transparent language that helps users interpret, trust, and act on human and AI-generated findings

• Craft content frameworks and information architectures for user experiences that facilitate user navigation 

• Develop and document content principles that ensure consistency, ethical communication, and transparency in AI-driven experiences

• Establish tone, terminology, and labeling conventions that clarify what’s human-created, AI-assisted, and data-derived

Required Skills / Attributes

• Proven experience designing content for complex SaaS or enterprise platforms, especially those with AI-driven or data-rich capabilities 

• Ability to lead projects autonomously, operating with high ownership to drive clarity and alignment across teams from concept to release 

• Expertise in conversational design and information architecture, with a systems-thinking mindset that connects decisions to user actions 

• Exquisite written and verbal English communication skills, with the ability to articulate rationale, guide discussions, and influence strategy through language. 

• Skilled at translating technical and abstract concepts into clear, human-centered language that builds trust, understanding, and drives action 

• Comfortable collaborating across disciplines, leading end-to-end content across the product lifecycle 

• Highly organized and detail-oriented in a fast-paced environment 

• Open to feedback and iteration, embracing curiosity, experimentation and continuous learning

Preferred

• Ability to prototype user experiences to illustrate content workflows

• Understanding of accessibility and inclusive design best practices

• Experience creating or maintaining content governance frameworks

• Familiarity with content management and localization tools (e.g., Phrase, POEditor).

• Professional working fluency in French, German, or Spanish 

• Experience working with LLMs and familiarity with prompting best practices for AI 

Education and Experience

Bachelor’s degree in English, Communications, Journalism, Technical Writing, UX, HCI, or equivalent practical experience.

About UserTesting

UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers—from creation through execution. Built on top of a world-class, on-demand sourcing engine, customers can receive fast, high-quality, opt-in feedback from both our proprietary and partner-sourced audience networks around the world.

UserTesting offers the industry’s most comprehensive experience research solution. Unlike approaches that track user behavior or collect customer listening data on live experiences, then try to infer what that data means, UserTesting enables companies to get input earlier in the process—reducing guesswork and bringing experience data to life with human insight.

The company, formed through the combination of UserTesting and UserZoom, serves more than 3,400 customers worldwide, including 75 of the Fortune 100.

We’re leading a movement for empathy—shifting from seeing business as numbers to seeing business for people. It’s what drives every person at UserTesting and empowers us to bring our authentic selves to work every day.

Additional Information

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment this is also an opportunity to change the world.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.