Patient Advocate, Data Entry I

This role is a part of our Customer Success team health and is integral to the company’s success, as every individual client interaction matters. The Patient Advocate Data Entry I is a part of the larger Customer Success team, who works to resolve and preempt customer issues to ensure a positive customer experience. This role is responsible for the timely and accurate data entry and management of patient orders. They are a significant contributor to our high-throughput workflow and an integral part of our CLIA lab.

Responsibility

1. Translate critical healthcare information and test orders from test request forms into database accurately and timely.
2. Review received orders for required elements and effectively communicate missing elements.
3. Ensure a high level of quality throughput.
4. Complies with applicable CLIA and HIPAA regulations.

Qualifications

1. Data entry experience.
2. High School diploma or equivalent.
3. Detail oriented.
4. Quick learner.
5. Problem solving and research abilities.
6. High level of accuracy.
7. Excellent communication and interpersonal skills.
8. Adaptability to changing policies and procedures.
9. Proficiency in Windows and Internet Browsers.
10. Preferred 6 months to 1 year of medical setting experience.
11. Preference given to higher net typing speed applicants.